• STAYING CURRENT
    Our goal is to ensure that each dog has a stress free and fun experience while staying with us. We have noticed that dogs that visit our daycare frequently have minimal to no stress while boarding with us as they are familiar with our staff and facility. The more daycare visits you can schedule approaching your scheduled boarding stay will help make your dog’s stay less stressful and more fun!

    Please note: If it has been over a year since we’ve seen your pup for daycare or boarding we do require a new Evaluation.

    HEIGHTENED BOARDING WEEKENDS
    Holiday boarding incurs a $20/night Holiday Surcharge to days on/around our Holiday schedule (see our “Contact Us” page for a list of applicable Holidays).

    When we hit capacity for boarding, a non-refundable $50 holiday deposit is required at the time of booking to reserve your spot. This fee will be applied towards your boarding invoice.

    Heightened Holiday Boarding stays that require a deposit typically include: Memorial Day Weekend, Fourth of July, Labor Day Weekend, Thanksgiving Weekend, Christmas & New Years.

    INCLEMENT WEATHER POLICY
    Bark + Boarding typically follows the local school district and/or Federal Government weather-related closings, but service closings are decided on a case-by-case basis. Clients will be notified via email of any cancellations or delays. Bark + Boarding will make a determination no later than 10pm the night before inclement weather is predicted as to whether our office will either have a delayed opening or be closed for daycare and retail services. Dogs already in boarding will still receive full care, however dogs scheduled to be dropped off or picked up in the event of closing or delayed opening will need to be rescheduled.

    LATE PICK-UP POLICY
    At Bark + Boarding we understand things are going to come up! We get that you can't control traffic or weather related delays. If you think you'll run late for pick-up, please give us a call so we can make alternative arrangements as needed. We close promptly at 7:30pm Monday-Saturday & at 5pm on Sundays and Holidays. Bark + Boarding has a 5 minute grace period after closing. After that, a $10 late pick-up fee is applied for pick-ups 6-15 minutes after closing and a $20 late pick-up fee for pick-ups 16-30 minutes after closing. Any dogs still here 30 minutes after closing will be boarded.

    For example, on Tuesdays we close at 7:30pm. Pick-ups between 7:30-7:35pm incurs no additional fee. A pick-up between 7:36-7:45pm incurs a $10 fee & a pick-up between 7:46-8:00pm incurs a $20 fee. Any dogs left at 8pm will be boarded.

    SENIOR DOG POLICY
    The health and well being of senior dogs can change drastically in short periods of time. Bark + Boarding reserves the right to refuse future care to any dog based on mobility issues or age-related health issues. Bark + Boarding requires all Senior dogs (13+) to have a current Senior/Geriatric Dog Care Waiver and Authorization Form on file.

    PACKAGE REFUND POLICY
    No package refunds after 30 days from the date of purchase.

    For package refunds within 30 days of purchase, daycare days will be charged at the full daycare rate.

    TOP DOG MEMBERSHIP CHANGE/CANCELLATION POLICY
    Notice of cancellation or change to Membership level must be received by the 15th of the month for the next month's Membership.

  • CANCELLATION POLICY
    Structured Daycare must be canceled by close of business the day prior. Any cancellation made after that time will be charged the full price of Structured Daycare.

  • CANCELLATION POLICY
    All same day cancellations will incur a $10 cancellation fee. Any no call/no show appointments will be charged 50% of the requested service at the time of the missed appointment. We require a credit card on file for all grooming clients.

    LATE ARRIVALS
    If you are going to be more than 15 minutes late for your appointment we will need to reschedule you for another time. If you are concerned about your ability to make your appointment time please give us a call in advance to discuss. Depending on availability, we may be able to accommodate a later appointment on the same day. Being on time for your appointment is important as it ensures the groomer can start your dogs groom as planned and will be available to greet the next client when they arrive for their scheduled appointment.

    REFUND POLICY
    There are no refunds for services completed; however, we are happy to provide additional cuts or edits to the groom to ensure customer satisfaction.

  • TRAINING CANCELLATION POLICY
    Payment, in full, is required at the time of booking.
    Please note: no refunds will be issued for any cancellations made 2 weeks, or less, from the class start date.